- MS CRM 4.0 Outlook 07 Client cannot go online, throwing error "Microsoft Dynamics CRM cannot go online. The Microsoft Dynamics server was not found".
- You can successfully use the web client.
- None of the rollups fix the problem.
- Client is running Windows Vista.
- Server is running Windows 2003 family, including SBS2003.
SOLUTION THAT WORKED FOR ME:
If a user changes their domain password, this might not properly propagate to CRM. Change domain password back to the previous one (using either the client computer or the server) then try again.
OTHER POSSIBLE SOLUTIONS:
- Ensure the user has been assigned an appropriate security role. If the user has not been assigned a role, CRM will not connect.
- Programs such as Content Protect (Content Watch) can also interfere with the connection between the client and the server. Try either adding the CRM website URL (don't forget the IFD, or internet facing deployment address as well as the internal address) as an allowed website to the web exceptions sites list and / or choose to allow secure content under the "Secure Internet Content (HTTPS)" section in settings.
- Try re-setting the organisation settings by clicking on the CRM menu in Outlook 2007 and choosing Change Organization.
- Stop or unload any anti-virus programs or firewalls and try to go online
- In Internet Options, ensure the URL for CRM is in the trusted sites zone and making Internet Explorer the default browser.
- If the message you are getting is more like the following: "Unable to connect. Still unable to connect to Microsoft Dynamics CRM. Microsoft Dynamics CRM will restore the connection when possible. To stop retrying, right-click and select Sign Out", it could be that anonymous access to the _imgs folder in the Microsoft Dynamics CRM Web site in IIS on the server has been disabled. Try the following article if that is the case: http://support.microsoft.com/default.aspx/kb/951146
- Try installing the latest rollup. Information on all the latest hotfixes and rollups is located here http://support.microsoft.com/kb/949256
- Common troubleshooting steps now located here: http://blogs.msdn.com/crm/archive/2009/05/29/troubleshooting-the-microsoft-dynamics-crm-client-for-outlook.aspx
- Easy instructions found here http://social.microsoft.com/Forums/en-US/crmdeployment/thread/27bfe765-09a6-4cf1-bc00-e51f811baab0,
- Which might have come from here (may require subscription, but either way the info is the same): http://www.experts-exchange.com/Database/Software/CRM/Q_23119039.html
- Something more official here (relates to CRM 3.0, but largely the same as for 4.0) http://www.microsoft.com/dynamics/crm/using/deploy/removeclient.mspx
